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Help for using this web site.


HOW TO EXAMINE THE CATALOGUE

Browse our assortment through the categories and the subcategories available inn the menu located at the top of each page, for example: “Football > Complete sets”.

Once you select the category of interest, you can sort the results by degree of news, name and price (if the user is registered and has logged in).


SUPPORT FOR SIZES

If you have any doubt, please call us during the normal opening hours of the store (+39 031 4451070) or send us an e-mail to shop@primato.it: we will be happy to help you.


ADDING ITEMS TO THE SHOPPING CART

Once you found the items of your interest and you selected size and quantities, you can add them to your shopping cart using the appropriate button.

You can at this point continue to explore our catalog adding other products to your shopping cart, or proceed with the purchase order. The state of your cart, along with the link to the same, it is always placed at the top right corner, on every page.


CUSTOMER REGISTRATION AND PERSONAL AREA

In order to purchase on our online shop you must be registered and logged on. Registering and buying features of this website are reserved to companies, retailers, clubs and sports associations.

By registering you can benefit from an extremely advantageous and personalized price list, you can manage your online purchases in a click and take advantage of exclusive offers and promotions.

Once logged on, at the top right of each page there will always be present a link to your "Personal area", where you can change your data if needed, as well as check the status of your orders and your purchase history.


PAYMENT OPTIONS

The methods of payment accepted by our online shop are the following:

  • Bank transfer: always possible, no additional costs
  • Credit card (Visa, Mastercard, PostePay): always possible, no additional costs

IS IT SAFE TO PAY BY CREDIT CARD?

The service payment through credit cards is entrusted to Banca Sella, Italian leader in the management of online transactions. Browser and data transport encryption combined with the adoption of 3D security protocols such as Verified By Visa and Mastercard SecureCode make your online payments 100% safe!


SHIPPING OPTIONS

You can get your purchased goods by:
- delivery by express courier, with flat rates of delivery to Italy in 2-3 days
- free direct pick up at the Primato Sport Italia Srl headquarters, in Via dell'Industria 7/A, 22070 Montano Lucino (CO)


SHIPPING COSTS

Shipping costs are automatically calculated during the purchase process, based on the size of the units and the delivery address. Before proceeding with the order, the total shipping costs will be clearly stated in the Order Summary page.


FREE SHIPPING

If the purchase order exceeds a pre-set amount, no shipping costs will be charged. The amount of the order that entitles you to free delivery varies from country to country and you will be given due information while proceeding with your purchase.


GUARANTEES

All products purchased on Primato.it are 100% original and guaranteed against source or workmanship defects.


MONEY BACK GUARANTEE

If for any reason you should not be fully satisfied with your purchase, within 15 days of receipt of the items you can return them to obtain a full refund of the amount paid directly to your bank or post office account.



For further assistance or suggestions, please contact us by phone during normal shop opening hours (+39 031.4451070) or send us an email to shop@primato.it

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Company

Primato Sport Italia s.r.l.

Via dell'industria 7/A

22070 Montano Lucino (CO) - Italy

Tel: (+39) 031.4451070

primato@primato.it

Company data

VAT Nr/R.I. Como: 01378930133

R.E.A.: CO 185615

Stated capital: €20,000.00

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